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Cancellation policy

Buyers have the right to cancel the order within 2 weeks without citing any reasons for it.

The right of withdrawal will expire after two weeks starting on the day the buyer or a third party indicated by the buyer but other than the carrier acquires material posession of the ordered good(s).

In order to exercise your right, just contact us at:

Umtr Group Ltd.
Top Branch Partners, Charwell House, 16 Wilsom Road, Alton
GU34 2PP Hampshire
E-Mail: [email protected]

and inform us about your decision to withdraw from the contract by means of an explicit explanation (e. g. by mail, fax or E-mail). You can also use the added standard withdrawal form although it is not mandatory.

Consequences of cancellation

In case of cancellation of this contract, all received payments, incl. shipment costs (with the exception of additional costs resulting from the choice of another type of delivery than the one offered by us – cheaper standard delivery), will have to be reimbursed immediately and within 14 days from the day on which he receives information of the withdrawal. The reimbursement will be made by the same payment method you used for the original transction, unless expressedly afreed otherwise; in no event you will be charged fees for the reimbursement.

The trader may withhold the reimbursement until he hase received the goods back or until you have supplied evidence on having sent the goods back, according to which is sooner.

The goods will have to be sent back or handed over immediately and in any case wihtin 14 days from the day of the notification on the cancellation of this order. The deadline is met if the goods are sent back before the withdrawal period of 14 days has expired.

The consumer will be charged for the direct costs of returning the goods.

End of cancellation


7 Withdrawal form
Sample of a standard withdrawal form

(If you wish to withdraw from the contract please fill in this form and send it back.)



Kreuzeckstr. 4

D-86504 Merching

or to:


Spitalbergweg 20/Eg

Klagenfurt Am Wörthersee

A-9020 Kärnten

I/we (*) hereby give notice that I/we* withdraw from my/our (*) contract of sale of the following goods (*)/provision of the following service (*)


Ordered on (*)/received on (*)


Name(s) of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only for communication on paper)




(*) delete as applicable.